AI Lead Capture From Every Inbound Call
Phone enquiries are usually the highest-intent leads a business receives, and the easiest to lose. Vocanta makes sure each one leaves a record, whether or not anyone on your team was free.
Your best leads leave no trace
Web forms record themselves. Phone calls do not. A missed call, an unlogged conversation or a scribbled note is a lead that never enters your pipeline.
- Missed calls generate no lead record at all
- Notes stay on desks instead of reaching the pipeline
- Nobody can tell which campaigns produced calls
- Follow-up depends on memory
Every call becomes a record
The agent captures the essentials on every call and writes them into your workspace so the enquiry can be worked properly.
- Step 01Capture identity
Name, number and preferred contact method, confirmed with the caller.
- Step 02Capture the requirement
What they want, where, and how soon.
- Step 03Agree the next step
Appointment, callback window or transfer.
- Step 04Route the lead
Details and outcome go to the people and systems your team works in.
What you get
The same details are collected on every call.
Plain-language notes your team can scan in seconds.
Contacts and call outcomes can be exported from your workspace.
Send each enquiry type to the right person or team.
Evening and weekend enquiries are recorded, not lost.
Where a person is needed, the reason is captured too.
Where businesses use it
- Capturing enquiries generated by paid advertising
- Recording out-of-hours enquiries for morning follow-up
- Building a contactable enquiry list from phone traffic
- Feeding qualified enquiries into your sales process
- Making sure no caller has to be asked the same question twice
AI answers first. People take over when it matters.
Vocanta is not designed to replace your team. You decide which situations must reach a person — and when a caller asks for one, or the enquiry falls outside the configured scope, the agent says so plainly and follows your escalation rule: a transfer, a message with a callback time, or an agreed follow-up. The reason for every escalation is recorded.
How we handle your call dataQuestions we get asked
Where do captured leads go?
Into your Vocanta workspace, where they can be read and exported. During setup we agree how outcomes should reach your team — direct CRM connections are in development and released as they are tested, so we confirm the routing method with you rather than assuming one.
Can the AI transfer a call to a person?
Yes. You decide which situations need a human. When one of those comes up — or when a caller asks for a person — Vocanta transfers the call to the right team member, takes a message with a callback time, or agrees a follow-up, and records the reason for the escalation so whoever picks it up has the context.
How quickly can we go live?
Setup starts with a short call to agree which calls Vocanta answers, the questions it asks, and where each outcome should go. You then choose the voice in the Voice Studio and we test the flow on your own example enquiries. Most businesses are answering live calls within a few working days, with no engineering work needed from your side.
How much does it cost?
Plans start at £250 per month and are priced by the amount of call time you need rather than by seat, billed monthly or annually with a 20% saving on annual billing. Extra call time can be added at any point and you can change plan monthly.
How is our call data handled?
Call data and contact details are transmitted over TLS and stored encrypted at rest, inside an access-controlled workspace, and integration credentials are handled server-side rather than in the browser. You can export contacts and call outcomes at any time or ask us to delete your workspace data, and a Data Processing Agreement is available on request. Vocanta does not currently hold SOC 2, ISO 27001 or HIPAA certification.
Keep reading
Hear it answer a call like yours.
A 20-minute demo: we walk through your inbound calls, show the agent handling one of them, and tell you plainly what it will and will not do.