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Voice AI for business

Voice AI for Businesses That Depend on Inbound Calls

Voice AI is only useful if it produces business outcomes. Vocanta is built around one measurable job — making sure inbound customer enquiries are answered and acted on — rather than open-ended conversation.

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Most voice AI stops at conversation

A demo that talks convincingly is not the same as a system that books the appointment, records the enquiry and puts it in front of your team. The value sits in the workflow after the conversation.

  • Impressive demos that do not connect to your process
  • No record of what the call produced
  • No defined behaviour when the agent does not know something
  • No path back to a human

Conversation plus workflow

Vocanta pairs a natural voice with a defined process and a written outcome for every call.

  1. Step 01
    Answer

    Every call pointed at Vocanta is picked up, at any hour.

  2. Step 02
    Qualify and capture

    Your questions, asked consistently, with structured answers.

  3. Step 03
    Book or route

    A concrete outcome instead of an open-ended chat.

  4. Step 04
    Record and export

    Call records live in your workspace and can be exported.

What you get

Voice Studio

Choose language, accent, pace, warmth and style, then hear a sample conversation.

Defined scope

The agent handles what you configure and escalates the rest.

Human handoff

A documented route back to your team on every call type.

Workspace records

Caller details, transcripts and outcomes in one place.

Transparent data handling

TLS in transit, encryption at rest, access-controlled workspaces, DPA on request.

Model policy

Customer content is not used to train foundation models under Vocanta's AI Usage Policy.

Where businesses use it

  • Inbound enquiry handling for appointment-led businesses
  • Out-of-hours and overflow call coverage
  • Structured lead capture from phone traffic
  • Routine customer service triage
  • Multi-branch call routing
Human handoff

AI answers first. People take over when it matters.

Vocanta is not designed to replace your team. You decide which situations must reach a person — and when a caller asks for one, or the enquiry falls outside the configured scope, the agent says so plainly and follows your escalation rule: a transfer, a message with a callback time, or an agreed follow-up. The reason for every escalation is recorded.

How we handle your call data

Questions we get asked

What does Vocanta actually do on a call?

It answers, works out what the caller needs, asks your qualification questions, and then books an appointment, agrees a callback or transfers the caller to the right person. Afterwards you get the caller's details, the reason for the call and the outcome in writing.

Can the AI transfer a call to a person?

Yes. You decide which situations need a human. When one of those comes up — or when a caller asks for a person — Vocanta transfers the call to the right team member, takes a message with a callback time, or agrees a follow-up, and records the reason for the escalation so whoever picks it up has the context.

What languages are supported?

English is fully supported today. Other languages can be previewed in the Voice Studio and are in beta — we confirm the language with you before you go live rather than switching it on automatically.

How quickly can we go live?

Setup starts with a short call to agree which calls Vocanta answers, the questions it asks, and where each outcome should go. You then choose the voice in the Voice Studio and we test the flow on your own example enquiries. Most businesses are answering live calls within a few working days, with no engineering work needed from your side.

How much does it cost?

Plans start at £250 per month and are priced by the amount of call time you need rather than by seat, billed monthly or annually with a 20% saving on annual billing. Extra call time can be added at any point and you can change plan monthly.

How is our call data handled?

Call data and contact details are transmitted over TLS and stored encrypted at rest, inside an access-controlled workspace, and integration credentials are handled server-side rather than in the browser. You can export contacts and call outcomes at any time or ask us to delete your workspace data, and a Data Processing Agreement is available on request. Vocanta does not currently hold SOC 2, ISO 27001 or HIPAA certification.

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AI voice agents AI receptionist Data & trust Pricing

Hear it answer a call like yours.

A 20-minute demo: we walk through your inbound calls, show the agent handling one of them, and tell you plainly what it will and will not do.

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