An AI Receptionist for Recruitment Agencies
Consultants spend their day in interviews and on client calls, which is exactly when candidates and hiring managers ring. Vocanta answers those calls, captures what the caller needs, and books the next conversation instead of adding to a callback list.
Where recruitment lose enquiries on the phone
- A candidate calls about a role while every consultant is in interviews
- A hiring manager rings with an urgent vacancy at 6pm
- Candidates confirming or rescheduling interviews reach voicemail
- Applicants call about a job advert and never get a callback
- Weekend enquiries from candidates in current employment
Candidate enquiry during interviews
This transcript is an example of how a configured flow can run, not a recording of a customer call.
What it asks on the call
- Whether they are a candidate or an employer
- Which role or reference the call is about
- Current situation, notice period or start date
- Location and work pattern preferences
- Availability for a screening call or interview
- Best contact number and preferred contact time
- Candidate or employer details and the role in question
- Structured answers to your screening questions
- The interview or callback that was booked
- A written summary your consultants can read in seconds
You define the screening questions for each role type. Vocanta asks them consistently, records structured answers, and flags the enquiries that match your criteria so consultants can pick up the strongest ones first.
Screening calls and interview slots you make available are offered to the caller and confirmed on the call, with the role reference and the caller's details recorded against the booking.
Salary negotiation, contract terms, references, complaints and anything role-specific beyond your configured brief go to a consultant. The agent transfers where possible or agrees a callback window and records why.
Recruitment — questions we get asked
Can Vocanta screen candidates?
It can ask the structured screening questions you configure for each role and record the answers. Judgement about suitability stays with your consultants — Vocanta gathers the information, it does not decide who progresses.
Can it schedule interviews?
Yes, within the availability and interview types you configure. The slot is confirmed with the caller on the call and recorded against the role reference.
Will candidates know they are speaking to AI?
Where required by law the agent identifies itself as AI, and you can choose to disclose it on every call. We do not recommend presenting the agent as a person.
How long does setup take?
Setup begins with a short call to agree which calls Vocanta answers, the questions it asks and where each outcome goes. After you choose the voice and we test the flow on your own example enquiries, most businesses are live within a few working days.
What does it cost to get started?
Plans start at £250 per month for 750 minutes of call time and are priced per business rather than per seat, with a 20% saving on annual billing. Higher plans add call time and assistants, and you can change plan monthly.
Hear it answer a call like yours.
A 20-minute demo: we walk through your inbound calls, show the agent handling one of them, and tell you plainly what it will and will not do.