An AI Receptionist That Answers Every Business Call
An AI receptionist answers the calls your team cannot reach, takes the details you would take yourself, and either books the appointment or puts the caller through. Vocanta works alongside your reception, not instead of the people who handle the calls that need judgement.
Reception cannot be in two places at once
A single receptionist handles walk-ins, internal questions and the phone at the same time. Whichever one loses is usually the phone — and the caller on the other end is often a brand-new enquiry.
- Calls stack up during the busiest hours of the day
- Cover disappears at lunch, on leave and after closing
- Notes get taken on paper and never reach the right person
- New enquiries and routine questions compete for the same line
Cover the calls, keep the people
Vocanta answers immediately, works through your intake questions, and finishes with a booking, a routed call or a written message. Your team keeps the conversations that need a person.
- Step 01Answers on every line
Overflow, out-of-hours or all calls — you choose which calls point at Vocanta.
- Step 02Takes the details properly
Name, number, reason for calling and anything else on your intake list, confirmed back to the caller.
- Step 03Books or transfers
An appointment in the diary, a warm transfer to the right person, or a callback with a time attached.
- Step 04Leaves a record
A readable summary of the call and the outcome, sent where your team will see it.
What you get
No hold music and no menu tree — the caller starts talking straight away.
Every enquiry is captured the same way, so nothing depends on who happened to pick up.
Callers who need a person are passed to the right team member with the reason recorded.
Evening, weekend and holiday enquiries are answered instead of going to voicemail.
Language, accent, pace and warmth are tuned in the Voice Studio before you go live.
Contacts and call outcomes can be exported from your workspace at any time.
Where businesses use it
- Front-of-house cover for a single-location business
- Overflow answering for a busy reception desk
- Out-of-hours answering service
- Holiday and sickness cover
- Multi-branch call routing
AI answers first. People take over when it matters.
Vocanta is not designed to replace your team. You decide which situations must reach a person — and when a caller asks for one, or the enquiry falls outside the configured scope, the agent says so plainly and follows your escalation rule: a transfer, a message with a callback time, or an agreed follow-up. The reason for every escalation is recorded.
How we handle your call dataQuestions we get asked
What is an AI receptionist?
An AI receptionist is a phone agent that answers calls the way a receptionist would: greeting the caller, finding out what they need, taking their details, booking an appointment where relevant, and transferring the call when a person is required.
Does Vocanta replace our receptionist?
No. Vocanta is designed to cover the calls that would otherwise be missed — overflow, out-of-hours and repetitive intake — and to escalate anything outside its configured scope to your team. Conversations that need judgement, negotiation or account-level decisions still belong with a person.
Can the AI transfer a call to a person?
Yes. You decide which situations need a human. When one of those comes up — or when a caller asks for a person — Vocanta transfers the call to the right team member, takes a message with a callback time, or agrees a follow-up, and records the reason for the escalation so whoever picks it up has the context.
How quickly can we go live?
Setup starts with a short call to agree which calls Vocanta answers, the questions it asks, and where each outcome should go. You then choose the voice in the Voice Studio and we test the flow on your own example enquiries. Most businesses are answering live calls within a few working days, with no engineering work needed from your side.
How much does it cost?
Plans start at £250 per month and are priced by the amount of call time you need rather than by seat, billed monthly or annually with a 20% saving on annual billing. Extra call time can be added at any point and you can change plan monthly.
How is our call data handled?
Call data and contact details are transmitted over TLS and stored encrypted at rest, inside an access-controlled workspace, and integration credentials are handled server-side rather than in the browser. You can export contacts and call outcomes at any time or ask us to delete your workspace data, and a Data Processing Agreement is available on request. Vocanta does not currently hold SOC 2, ISO 27001 or HIPAA certification.
Hear it answer a call like yours.
A 20-minute demo: we walk through your inbound calls, show the agent handling one of them, and tell you plainly what it will and will not do.