An AI Receptionist for Estate Agencies
Property enquiries arrive when people are free to make them: evenings, lunch breaks and Saturday mornings — exactly when your negotiators are out on viewings. Vocanta answers those calls, qualifies the enquiry and books the appointment before the caller rings the agency down the road.
Where estate agencies lose enquiries on the phone
- A buyer calls about a listing while every negotiator is out on a viewing
- A vendor requests a valuation at 8pm after seeing your board
- Weekend viewing enquiries land in voicemail until Monday
- Rental applicants call three agencies in a row and book with whoever answers
- Portal enquiries generate a call nobody is free to take
Saturday viewing enquiry
This transcript is an example of how a configured flow can run, not a recording of a customer call.
What it asks on the call
- Which property or area the enquiry relates to
- Whether they are buying, selling, letting or renting
- Budget range and position (cash, mortgage in principle, chain)
- Whether they need to sell first
- When they are available to view
- Best contact number and preferred contact time
- Caller name, number and the property or area they asked about
- Buying or selling position and timescale
- The appointment that was booked, or the callback that was agreed
- A plain-language summary of the enquiry, exportable from your workspace
Qualification follows the questions your negotiators already ask, in the order you ask them. The answers are recorded as structured fields alongside the caller's details, so a viewing request arrives with position and timescale attached rather than as a name and a number.
Vocanta offers the viewing and valuation slots you make available, confirms the chosen time verbally with the caller, and writes the appointment into the call record with the property reference and who is attending.
Offers, chain questions, tenancy disputes, complaints and anything commercially sensitive are escalated. The agent transfers the caller to the right negotiator, or takes a message with a callback time and the reason for the escalation. Vocanta does not confirm property availability or price beyond the information you have configured.
Estate agencies — questions we get asked
Can Vocanta tell callers whether a property is still available?
Only from the information you have configured. Where live availability is not connected, the agent captures the enquiry and books or arranges a callback rather than stating availability it cannot verify.
Can it book valuations as well as viewings?
Yes. Viewings, valuations and rental appointments can each carry their own questions and their own availability, so a valuation request is qualified differently from a viewing.
What happens with an offer or a chain question?
Those escalate to your team. Vocanta transfers the caller to the right negotiator where possible, or takes a message with a callback time and the reason recorded.
How long does setup take?
Setup begins with a short call to agree which calls Vocanta answers, the questions it asks and where each outcome goes. After you choose the voice and we test the flow on your own example enquiries, most businesses are live within a few working days.
What does it cost to get started?
Plans start at £250 per month for 750 minutes of call time and are priced per business rather than per seat, with a 20% saving on annual billing. Higher plans add call time and assistants, and you can change plan monthly.
Hear it answer a call like yours.
A 20-minute demo: we walk through your inbound calls, show the agent handling one of them, and tell you plainly what it will and will not do.